Welcome to Moonlit Naturals. By accessing or using our website (https://www.moonlitnaturals.co.uk/) and purchasing our products, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before making a purchase.
1. Terms and conditions General Information
1.1. Moonlit Naturals is a UK-based company specializing in cruelty-free skincare and wellness products. While not all of our products are vegan, we do not test on animals. 1.2. We reserve the right to modify these Terms and Conditions at any time. Updates will be posted on our website, and continued use of our site constitutes acceptance of any changes.
2. Product Information & Disclaimer
2.1. All products are handcrafted and made with natural ingredients. Due to the nature of handmade goods, slight variations in color, texture, or scent may occur. 2.2. The information provided on our website, including product descriptions, is for educational purposes only and is not intended to diagnose, treat, cure, or prevent any disease. 2.3. We recommend conducting a patch test before using any skincare product. Moonlit Naturals is not liable for allergic reactions, skin sensitivities, or misuse of our products.
3. Orders & Payments
3.1. All prices are listed in GBP (£) and are subject to change without prior notice. 3.2. We accept payments via major credit/debit cards, PayPal, and other payment methods as specified at checkout. 3.3. Moonlit Naturals reserves the right to cancel or refuse any order at our discretion. If payment has been processed, a full refund will be issued.
4. Shipping & Delivery
4.1. We currently ship within the UK. International shipping options may be available at checkout. 4.2. Orders are processed within 3-5 business days. Shipping times vary depending on location and courier services. 4.3. Moonlit Naturals is not responsible for delays caused by postal services, customs, or unforeseen circumstances. 4.4. If an incorrect shipping address is provided, we are not liable for lost or undelivered items. Additional charges may apply for reshipping.
5. Returns & Refunds
5.1. Due to the nature of our products, we do not accept returns for hygiene reasons. However, if you receive a damaged or defective item, please contact us within 7 days of delivery at moonlitnaturals1@gmail.com. 5.2. Refunds or replacements will be provided at our discretion after reviewing photographic evidence of damage or defects. 5.3. We do not offer refunds for customer dissatisfaction due to scent, texture, or personal preference.
6. Intellectual Property
6.1. All content on our website, including text, images, logos, and product descriptions, is the property of Moonlit Naturals and may not be copied, distributed, or used without written permission.
7. Liability & Indemnity
7.1. Moonlit Naturals is not responsible for any adverse reactions, injuries, or damages resulting from the use of our products. 7.2. Customers agree to use our products responsibly and acknowledge that results may vary. 7.3. By purchasing from our website, you agree to indemnify and hold Moonlit Naturals harmless from any claims, damages, or losses arising from the use or misuse of our products.
8. Privacy Policy
8.1. We respect your privacy. Any personal information provided during checkout is securely stored and used only for order processing and communication purposes. 8.2. We do not share or sell customer data to third parties. For more details, please refer to our Privacy Policy.
9. Governing Law
9.1. These Terms and Conditions are governed by the laws of England and Wales. 9.2. Any disputes arising under these Terms and Conditions shall be resolved exclusively in UK courts.
If you have any questions regarding these Terms and Conditions, please contact us at moonlitnaturals1@gmail.com.
Thank you for choosing Moonlit Naturals.
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